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Handling Complaints

November 11 @ 9:00 am - 12:00 pm GMT


Handling Complaints

Aim: Understand what is a complaint and why people complain, recognise the skills required to deal with complaints, have a complaints process and a review process.

As ever we are always keen to offer as much as we can in the Practice Staff Training programme. This year has been a tricky one to organise with last minute changes from f2f to online courses. We are very keen to keep our Practice Staff Training Programme available to you all - we have re-scheduled all the workshops with dates to be held later in the year. Thank you for being very patient on waiting for the new dates.

With the present situation in mind, the room that we use has now been set up to take account for the present social distancing rules. We can accommodate up to, and including, 12 delegates safely. However, there will be no refreshment or lunch facilities provided, so we are asking all delegates to bring their own.

Cost is £40 for a half day course and £60 for a full day course. If you need any further details of the courses email Nicky.

To book email  with the delegates name and email address and we will invoice your practice. We have places on all courses and if they become full, we will try to put on another date.


November 11
9:00 am - 12:00 pm GMT
Event Category:


Kernow LMC
01726 210141
View Organiser Website


Office B314 Victoria Beacon Place Station Approach Victoria St Austell Cornwall PL26 8LG
Kernow LMC
St Austell, Cornwall PL26 8LG United Kingdom
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01726 21041
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