Handling Complaints
Aim: Understand what is a complaint and why people complain, recognise the skills required to deal with complaints, have a complaints process and a review process.
As ever we are always keen to offer as much as we can in the Practice Staff Training programme. This year has been a tricky one to organise with last minute changes from f2f to online courses. We are very keen to keep our Practice Staff Training Programme available to you all - we have re-scheduled all the workshops with dates to be held later in the year. Thank you for being very patient on waiting for the new dates.
With the present situation in mind, the room that we use has now been set up to take account for the present social distancing rules. We can accommodate up to, and including, 12 delegates safely. However, there will be no refreshment or lunch facilities provided, so we are asking all delegates to bring their own.
Cost is £40 for a half day course and £60 for a full day course. If you need any further details of the courses email Nicky.
