National Minimum Wage compliance is a major area of focus for HMRC. It can be complicated and understanding the rules and how to avoid inadvertent errors is key to ensuring employers meet their obligations. Many of those employers named and shamed in the past have made ‘technical errors’, rather than deliberately under-paying their employees.
This webinar – hosted by Kernow LMC, in conjunction with Albert Goodman, on Thursday, 26 March, from 1-2pm – will addresses some of those errors and cover:
The different categories of workers for NMW purposes and how this impacts the way in which you check that you are compliant with NMW.
HMRC’s current approach, including ‘nudge letters’ and common errors which can lead to non-compliance.
Tips for checking NMW and (if necessary) self-correction.
How we can ensure that we remain compliant with what are complicated rules.
The webinar costs £20 per person. To register and receive the Teams meeting link, please email: rich@kernowlmc.co.uk by noon on Tuesday, 24 March.
Are you a GP partner wanting to understand more about the NHS pension? Are you looking ahead to retirement and want to ensure you’ve got a suitable plan in place?
Kernow LMC is delighted to be hosting a webinar with specialist medical accountants and financial advisors, Forvis Mazars, on Thursday, 7 May, from 1-2pm, for GP Partners, where they’ll discuss:
The webinar costs £20 per person. To register and receive the Teams meeting link, please email: rich@kernowlmc.co.uk by Friday, 1 May.
Thoughts will soon turn to your GP practice year end and performance for the year. But what should you be thinking about in order to plan an effective year end?
Specialist medical accountants Simpkins Edwards will provide guidance on what GP practices should be aiming for at this time, during a webinar hosted by Kernow LMC on Tuesday, 24 February, from 1-2pm, including:
The webinar costs £20 per person. To register and receive the Teams meeting link, please email: rich@kernowlmc.co.uk by noon on Tuesday, 17 February.
The LMC is delighted to be hosting a webinar on Top Tips for your GP Practice Premises.
The webinar will take place on Wednesday, 25 February, from 1-2pm, and will be delivered by Will Ellis, from BW Healthcare Surveyors. It will cover:
The webinar costs £20 per person. To register and receive the Teams meeting link, please email: rich@kernowlmc.co.uk by noon on Wednesday, 18 February.
Balancing career and family life has always been a challenge for GPs. Flexible working is a popular solution to achieving a healthy work-life balance, particularly when looking to reduce hours for a better quality of life. There are huge benefits to working less hours. It is, of course, a balancing act and the single biggest question for those looking to work less than full time is: ‘Can I afford the pay cut?’
The LMC is delighted to host a lunchtime webinar with financial experts Chase de Vere on Tuesday, 19 May, from 1-2pm, to offer help, guidance and advice.
Chase de Vere will explain the impact of working less hours, covering:
*How to plan for a reduction in pay.
*The impact and implications of working less hours.
*The affect it could have on your pension and work benefits.
*How you can still achieve your future financial goals.
The webinar costs £20 per person. To register and receive the Teams meeting link, please email: rich@kernowlmc.co.uk by noon on Tuesday, 12 May.
Aim of the course: A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this course is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct. The course will also look at what to do when a caller becomes angry or aggressive.
Key objectives:
Course overview:
To register, please email: rich@kernowlmc.co.uk
Aim of the Course: For delegates to understand the role of a supervisor, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation's goals.
Key objectives:
Agenda:
Workshop overview: This webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes.
Delegates will receive a certificate of attendance and a copy of the presentation.
To register, please email: rich@kernowlmc.co.uk
Aim of the course:
This webinar provides operational front line primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. The webinar also allows time for delegates to have some personal reflection as well as peer to peer learning and support.
Key objectives:
Course overview:
This webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour.
All delegates will receive:
To register, please email: rich@kernowlmc.co.uk
Aim of the course:
This webinar provides operational front line primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. The classroom workshop also allows time for delegates to have some personal reflection as well as peer to peer learning and support.
Key objectives:
Course overview:
This webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour.
All delegates will receive:
To register, please email: rich@kernowlmc.co.uk
Aim of the course:
To provide delegates with the knowledge and understanding of how to summarise a medical record, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records, V4, 2011.
Objectives/agenda:
Course overview:
This webinar will look at what we mean by ‘summarising’ – its significance and purpose in primary care. A suggested guide to the process of summarising will be covered by the session, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing. The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record. We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers, especially when new to the role.
Delegates will be given:
To register, please email: rich@kernowlmc.co.uk
Aim of the Course: By the end of this webinar delegates should have improved their understanding of medical terminology and the systems within the body. They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction.
| Key objective:
· To learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body. |
| Overview:
· Overview of word structures and how they are made up · Cardiovascular System · Blood and the Lymphatic System · Digestive System · Respiratory System · Urinary System · Nervous System · The Sensory Organs · Muscular & Skeletal System · Reproductive System · Endocrine System · Tests and abbreviations At the end of each section delegates will work together to do small quizzes and challenges to aid their understanding and make the course as interactive as possible. All delegates registering will receive information sheets and a workbook which they will need to participate in the webinar. To register, please email: rich@kernowlmc.co.uk |
Aim of the Course:
The aim of the webinar is to allow delegates to understand their obligations under the NHS complaints regulation 2009 as well as the NHS Constitution. It will look at the use of a Duty of Candour as well as the “My Expectations” view of CQC. An interactive webinar looking at the process of responding to complaints and reflective learning with the team.
Objectives/agenda:
Course overview:
There are always times when things do not go as planned which may result in a complaint from a patient. This course is designed to give delegates the tools they require to ensure they are responding to complaints in line with the NHS Regulations and CQC expectations, whilst ensuring the complaint is drawn to a satisfactory conclusion for all parties involved.
Delegates will receive:
To register, please email: rich@kernowlmc.co.uk
Aim of the Course: To give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates, protocols, searches, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe, high quality patient care, as well as being a key component in its successful financial performance. Therefore, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills, build confidence, and help to eliminate the most common coding errors.
Objectives: This course is designed to enable delegates to:
Agenda:
Overview:
This webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The webinar will help to raise awareness of the importance of coding, particularly in terms of QOF and therefore financial management.
Delegates will be given:
To register, please email: rich@kernowlmc.co.uk
Aim of the course: For delegates to understand the role of a supervisor, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation's goals.
Key objectives:
Agenda:
Workshop overview: this workshop allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes.
Delegates will receive a certificate of attendance and a copy of the presentation.
To register, please email: rich@kernowlmc.co.uk
Aim of the Course:
To ensure delegates understand the role of the Chaperone and feel confident in performing the duties required by a Chaperone, including how to raise concerns and accurate record keeping.
Key objectives/agenda:
By the end of the workshop delegates will be able to:
Course Overview:
Topics covered
All delegates will receive:
To register, please email: rich@kernowlmc.co.uk
Aim of the Course:
This workshop provides operational front line primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. The workshop also allows time for delegates to have some personal reflection as well as peer to peer learning and support.
Key objectives:
Course overview:
This workshop will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour.
All delegates will receive:
Aim of the Course:
A very popular workshop designed to give delegates an overview to understand what a complaint is, why people complain and some basic communication skills when handling a complaint. There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint.
Key Objectives/Agenda:
Course Overview:
-definition of communication
- the communication chain
- barriers to effective communication
Delegates will receive:
To register, please email: rich@kernowlmc.co.uk
Aim of the Course: To give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates, protocols, searches, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe, high quality patient care, as well as being a key component in its successful financial performance. Therefore, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills, build confidence, and help to eliminate the most common coding errors.
Objectives: This course is designed to enable delegates to:
Agenda:
Workshop Overview:
This workshop will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The workshop will help to raise awareness of the importance of coding, particularly in terms of QOF and therefore financial management.
Delegates will be given:
To register, please email: rich@kernowlmc.co.uk
Aim of the Course:
To provide delegates with the knowledge and understanding of how to summarise a medical record, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records, V4, 2011.
Key Objectives/Agenda:
Course Overview:
This workshop will look at what we mean by ‘summarising’ – its significance and purpose in primary care. A suggested guide to the process of summarising will be covered by the session, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing. The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record. We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers, especially when new to the role.
Delegates will be given:
The cost is £50 per delegate. To register, please email: rich@kernowlmc.co.uk
Aim of the Course: By the end of this workshop delegates should have improved their understanding of medical terminology and the systems within the body. They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction.
| Key Objective:
· To learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body. |
| Course Overview:
· Overview of word structures and how they are made up · Cardiovascular System · Blood and the Lymphatic System · Digestive System · Respiratory System · Urinary System · Nervous System · The Sensory Organs · Muscular & Skeletal System · Reproductive System · Endocrine System · Tests and abbreviations At the end of each section delegates will work together to do small quizzes and challenges to aid their understanding and make the course as interactive as possible. All delegates registering will receive information sheets and a workbook which they will need to participate in the workshop. The cost is £50 per delegate. To register, please email: rich@kernowlmc.co.uk |
Target audience: Anyone undertaking the role of notes summarising.
Aim of the Course: To provide delegates with the knowledge and understanding of how to summarise a medical record, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records, V4, 2011.
Key Objectives/Agenda:
Course Overview:
This workshop will look at what we mean by ‘summarising’ – its significance and purpose in primary care. A suggested guide to the process of summarising will be covered by the session, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing. The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record. We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers, especially when new to the role.
Delegates will be given:
Target Audience: Admin staff involved in summarising, coding, and clinical administration.
Aim of the Course: To give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates, protocols, searches, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe, high quality patient care, as well as being a key component in its successful financial performance. Therefore, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills, build confidence, and help to eliminate the most common coding errors.
Objectives: This course is designed to enable delegates to:
Agenda:
Workshop Overview:
This workshop will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The workshop will help to raise awareness of the importance of coding, particularly in terms of QOF and therefore financial management.
Delegates will be given:
Register:
The cost is £40 per delegate. To secure your place, please email: rich@kernowlmc.co.uk
Have you ever considered whether a sale and leaseback transaction would resolve your succession planning issues? Or, if putting a lease in place between the retired GPs and the existing partnership would be a better option?
This webinar, organised by Kernow LMC, will be run by a primary care expert speaker involved with supporting GP practices with all their premises-related issues nationwide.
They will explore:
When you consider a significant proportion of GP partners are within five years of the average retirement age of 58, putting a succession plan in place has never been so important.
The webinar will take place on Tuesday, 30 September, from 1–2pm, over MS Teams. There will also be an opportunity for Q&As.
If you wish to register for the webinar – and possibly submit questions in advance – please email rich@kernowlmc.co.uk for the weblink.
Practices’ funding is based on set core values, but there remains a huge variation in earnings for GP practice partners, with some high earners and others struggling to stay afloat. So why such a variation – and what can you do about it?
In this webinar session, hosted by Kernow LMC, specialist medical accountants Simpkins Edwards explore the reasons for profit variation, the importance of accurate benchmarking data, and tips to move your practice into the realms of your higher earning peers.
The webinar takes place on Thursday, 25 September, from 1-2pm, via Microsoft Teams. To register, please email: rich@kernowlmc.co.uk
If a practice would like to see their individual benchmarked performance, please contact sbeard@simpkinsedwards.co.uk or jclark@simpkinsedwards.co.uk
