Aim of the course:

To provide delegates with the knowledge and understanding of how to summarise a medical record, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records, V4, 2011.

Objectives/agenda:

• What is meant by “summarising” – its significance and purpose in primary care.
• A suggested guide to the summarising process.
• Common pitfalls when summarising.
• Quality assurance.

Course overview: 

This webinar will look at what we mean by ‘summarising’ – its significance and purpose in primary care. A suggested guide to the process of summarising will be covered by the session, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing.  The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record. We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers, especially when new to the role.

Delegates will be given:

• A detailed guide to summarising.
• A summarising process crib sheet.
• Certificate of attendance.
• Copy of the workshop presentation.

To register, please email: rich@kernowlmc.co.uk

Aim of the Course:  By the end of this webinar delegates should have improved their understanding of medical terminology and the systems within the body. They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction.

Aim of the Course:

The aim of the webinar is to allow delegates to understand their obligations under the NHS complaints regulation 2009 as well as the NHS Constitution.  It will look at the use of a Duty of Candour as well as the “My Expectations” view of CQC. An interactive webinar looking at the process of responding to complaints and reflective learning with the team.

Objectives/agenda:

• Understand what Practices obligations are under the NHS Complaints Policy.
• Complaints & the NHS Constitution.
• Duty of candour – what that means.
• CQC Lines of enquiry and the “my expectations” principle.
• Responding to a complaint.
• Reflective learning.

Course overview: 

There are always times when things do not go as planned which may result in a complaint from a patient. This course is designed to give delegates the tools they require to ensure they are responding to complaints in line with the NHS Regulations and CQC expectations, whilst ensuring the complaint is drawn to a satisfactory conclusion for all parties involved.

Delegates will receive:

• An electronic copy of the NHS Complaints Policy.
• An electronic copy of a Guide to the NHS Constitution.
• A copy of the presentation.
• A certificate of attendance.

To register, please email: rich@kernowlmc.co.uk

Aim of the Course: To give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates, protocols, searches, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe, high quality patient care, as well as being a key component in its successful financial performance. Therefore, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills, build confidence, and help to eliminate the most common coding errors.

Objectives: This course is designed to enable delegates to:

• Learn about the history of clinical coding and its future.
• Develop an understanding of how to code effectively in clinical records.
• Understand the importance of a coding policy.
• Gain a better understanding of how coding affects QOF

Agenda:

• The history and development of clinical coding.
• The reasons behind clinical coding.
• How Snomed CT works.
• Searching using a clinical browser.
• Coding – how it’s done.
• Housekeeping/Problem management.
• Development of a coding policy.
• Coding & QOF

Overview: 

This webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing.  The webinar will help to raise awareness of the importance of coding, particularly in terms of QOF and therefore financial management.

Delegates will be given:

• A suggested coding protocol template
• Certificate of attendance
• Copy of the workshop presentation.

To register, please email: rich@kernowlmc.co.uk

Aim of the course: For delegates to understand the role of a supervisor, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation's goals.

Key objectives:

• Understand the role of the Supervisor, where it fits in the organisation and how it differs from being a manager.
• How to utilise your skills to avoid mistakes and become an effective Supervisor long term.
• Discover strategies to manage your own workload and wellbeing whilst supporting others.

Agenda:

1. ROLE OF A SUPERVISOR
   • Main responsibilities
   • Basic skills
   • Difference between a Supervisor and a Manager
   • Setting & Maintaining work performance standards
2. LEADING THE TEAM
   • Leadership Pipeline
   • Common mistakes to avoid
   • What do the most successful supervisors do differently?
   • Become a more effective Supervisor long term
3. ORGANISATION
   • Time/workload & personal organisation
   • The art of delegation
   • How to become an email Ninja
   • Personal wellbeing
   • Celebrate success

Workshop overview:  this workshop allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role.  We discuss the pitfalls and how to avoid them, especially if promoted from within the team.  Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting.  Rounding off with a section on how to look after their own wellbeing and celebrate successes.

Delegates will receive a certificate of attendance and a copy of the presentation.

To register, please email: rich@kernowlmc.co.uk

Aim of the Course:

To ensure delegates understand the role of the Chaperone and feel confident in performing the duties required by a Chaperone, including how to raise concerns and accurate record keeping.

Key objectives/agenda:

By the end of the workshop delegates will be able to:

• Know what is meant by the term chaperone.
• Recognise the need for a chaperone in the practice.
• Describe what is meant by an intimate examination.
• Describe the role of a chaperone.
• Communicate the service to patients.

Course Overview: 

Topics covered

• Guidance and Regulation
• The role of the Chaperone and its importance
• Practice Policies and record keeping
• Patients’ Rights
• Whistleblowing
• Good practice in Examination
• Understanding issues relating to religion, ethnicity, or culture
• Competency Matrix

All delegates will receive:

• A guide to Gillick and Frazer competencies
• A copy of the presentation
• Chaperone Guidelines
• A competency matrix form
• Certificate of Attendance

To register, please email: rich@kernowlmc.co.uk

Aim of the Course:

This workshop provides operational front line primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. The workshop also allows time for delegates to have some personal reflection as well as peer to peer learning and support.

Key objectives:

• Greater awareness to help identify and understand conflict and potential conflict.
• Increased understanding of how to manage conflict and difficult behaviour.

 Course overview: 

This workshop will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour.

All delegates will receive:

• A copy of the workshop presentation
• A certificate of attendance.

Aim of the Course:

A very popular workshop designed to give delegates an overview to understand what a complaint is, why people complain and some basic communication skills when handling a complaint. There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint.

Key Objectives/Agenda:

• Understand what a complaint is and why people complain
• Recognise the skills and approaches needed to deal with patient complaints
• Have a process to follow when dealing with a patient complaint
• Follow a review process to mitigate the circumstances leading to the complaint.

Course Overview: 

• What is a complaint?
• Understanding why people complain
• Communication

-definition of communication

- the communication chain

- barriers to effective communication

• Listening Skills
• Active listening
• Steps for handling a complaint
• Managing conflict
• Destress techniques

Delegates will receive:

• A copy of the presentation
• Certificate of attendance

To register, please email: rich@kernowlmc.co.uk

Aim of the Course: To give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates, protocols, searches, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe, high quality patient care, as well as being a key component in its successful financial performance. Therefore, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills, build confidence, and help to eliminate the most common coding errors.

Objectives:  This course is designed to enable delegates to:

• Learn about the history of clinical coding and its future
• Develop an understanding of how to code effectively in clinical records
• Understand the importance of a coding policy
• Gain a better understanding of how coding affects QOF

Agenda:

• The history and development of clinical coding
• The reasons behind clinical coding
• How Snomed CT works
• Searching using a clinical browser
• Coding – how it’s done
• Housekeeping/Problem management
• Development of a coding policy
• Coding & QOF

Workshop Overview: 

This workshop will look at what we mean by coding – its significance and purpose in primary care.  A suggested coding protocol will be explored during the session, enabling best practice to be achieved.    The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing.  The workshop will help to raise awareness of the importance of coding, particularly in terms of QOF and therefore financial management.

Delegates will be given:

• A suggested coding protocol template
• Certificate of attendance
• Copy of the workshop presentation.

To register, please email: rich@kernowlmc.co.uk

Aim of the Course:

To provide delegates with the knowledge and understanding of how to summarise a medical record, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records, V4, 2011.

Key Objectives/Agenda:

• What is meant by “summarising” – its significance and purpose in primary care
• A suggested guide to the summarising process
• Common pitfalls when summarising
• Quality assurance

Course Overview: 

This workshop will look at what we mean by ‘summarising’ – its significance and purpose in primary care.  A suggested guide to the process of summarising will be covered by the session, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing. The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record. We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers, especially when new to the role.

Delegates will be given:

• A detailed guide to summarising
• A summarising process crib sheet
• Certificate of attendance
• Copy of the workshop presentation.

The cost is £50 per delegate. To register, please email: rich@kernowlmc.co.uk