Kernow LMC Reversed out
Search site

« All Events

Beyond appointment reminders: 10 practical ways GP practices can use Batch Messaging

August 25 @ 2:00 pm - 2:30 pm BST

Free

Discover how to drastically reduce phone queues, boost clinic uptake and save hours of administrative work by shifting from reactive to proactive patient communication.

When most of us think about SMS in general practice, our minds go straight to the standard, automated text reminder: “You have an appointment tomorrow at 10:00 am.”

While those reminders are highly effective at cutting down no-shows, they only scratch the surface of what modern communication technology can do for your practice.

General practice is currently under unprecedented pressure. Between skyrocketing patient demand, endless administrative workloads and tight staffing capacity, relying solely on inbound phone calls or traditional letters is no longer sustainable.

Join us for a highly practical session where we look beyond basic reminders. We will explore how your practice can use targeted, proactive batch messaging to guide the patient journey, stop influxes on your phone lines before they happen and protect your valuable clinical time.

 

What you’ll learn

In just 10 minutes of educational insights followed by a live system walkthrough, we will cover:

  • The power of proactive communication: Why shifting your team from a reactive state to a proactive state is the key to managing exceptional daily demand
  • 10 real-world communication use cases: Practical ways to utilise batch messaging for seasonal health advice, long-term condition reviews, medication reminders and screening invitations
  • Surviving operational emergencies: How to deploy instant messaging defensively during unexpected GP absences or sudden facility issues to minimise front-desk chaos
  • Live system demonstration: A step by step look at Silicon Practice’s Batch Messaging tool, showing you how to reach the exact right patient cohort in minutes - completely coded to the clinical record

Details

Organiser

Venue

  • Online
Website designed & maintained by www.onebrightspark.co.uk
phonemagnifiercross-circle