BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Kernow LMC - ECPv6.15.19//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.kernowlmc.co.uk
X-WR-CALDESC:Events for Kernow LMC
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T130000
DTEND;TZID=Europe/London:20260506T160000
DTSTAMP:20260429T164231
CREATED:20251117T114203Z
LAST-MODIFIED:20260224T122142Z
UID:12740-1778072400-1778083200@www.kernowlmc.co.uk
SUMMARY:Handling complaints - Kernow LMC online training
DESCRIPTION:Aim of the Course:  \nA very popular workshop designed to give delegates an overview to understand what a complaint is\, why people complain and some basic communication skills when handling a complaint. There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint. \nKey Objectives/Agenda: \n\nUnderstand what a complaint is and why people complain\nRecognise the skills and approaches needed to deal with patient complaints\nHave a process to follow when dealing with a patient complaint\nFollow a review process to mitigate the circumstances leading to the complaint.\n\nCourse Overview:   \n\nWhat is a complaint?\nUnderstanding why people complain\nCommunication\n\n-definition of communication \n- the communication chain \n- barriers to effective communication \n\nListening Skills\nActive listening\nSteps for handling a complaint\nManaging conflict\nDestress techniques\n\nDelegates will receive: \n\nA copy of the presentation\nCertificate of attendance\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/handling-complaints-kernow-lmc-online-training/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260507T130000
DTEND;TZID=Europe/London:20260507T140000
DTSTAMP:20260429T164231
CREATED:20260227T093744Z
LAST-MODIFIED:20260227T094242Z
UID:13188-1778158800-1778162400@www.kernowlmc.co.uk
SUMMARY:NHS Pension and general wealth planning
DESCRIPTION:NHS Pension and general wealth planning - Kernow LMC webinar\nAre you a GP partner wanting to understand more about the NHS pension? Are you looking ahead to retirement and want to ensure you’ve got a suitable plan in place? \nKernow LMC is delighted to be hosting a webinar with specialist medical accountants and financial advisors\, Forvis Mazars\, on Thursday\, 7 May\, from 1-2pm\, for GP Partners\, where they’ll discuss: \n\nUnderstanding the Annual Allowance.\nKey planning issues associated with the Annual Allowance.\nUnderstanding your NHS pension.\nBackground to general wealth planning\, including dealing with Inheritance tax changes.\n\nThe webinar costs £20 per person. To register and receive the Teams meeting link\, please email: rich@kernowlmc.co.uk by Friday\, 1 May.
URL:https://www.kernowlmc.co.uk/event/nhs-pension-and-general-wealth-planning/
LOCATION:Webinar
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260508T130000
DTEND;TZID=Europe/London:20260508T170000
DTSTAMP:20260429T164231
CREATED:20260414T155042Z
LAST-MODIFIED:20260414T155042Z
UID:13332-1778245200-1778259600@www.kernowlmc.co.uk
SUMMARY:Dying Matters
DESCRIPTION:Annual Dying Matters Event
URL:https://www.kernowlmc.co.uk/event/dying-matters/
LOCATION:Virtual Teams Meeting
CATEGORIES:Educational Events
ATTACH;FMTTYPE=image/png:https://www.kernowlmc.co.uk/wp-content/uploads/2026/04/Dying-Matters-2026.png
ORGANIZER;CN="Royal Cornwall Hospital":MAILTO:rcht.communication@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260519T130000
DTEND;TZID=Europe/London:20260519T140000
DTSTAMP:20260429T164231
CREATED:20251203T121430Z
LAST-MODIFIED:20260212T114254Z
UID:12850-1779195600-1779199200@www.kernowlmc.co.uk
SUMMARY:Making less than full time working a financial reality – Kernow LMC webinar
DESCRIPTION:Balancing career and family life has always been a challenge for GPs. Flexible working is a popular solution to achieving a healthy work-life balance\, particularly when looking to reduce hours for a better quality of life. There are huge benefits to working less hours. It is\, of course\, a balancing act and the single biggest question for those looking to work less than full time is: ‘Can I afford the pay cut?’ \nThe LMC is delighted to host a lunchtime webinar with financial experts Chase de Vere on Tuesday\, 19 May\, from 1-2pm\, to offer help\, guidance and advice. \nChase de Vere will explain the impact of working less hours\, covering: \n*How to plan for a reduction in pay. \n*The impact and implications of working less hours. \n*The affect it could have on your pension and work benefits. \n*How you can still achieve your future financial goals. \nThe webinar costs £20 per person. To register and receive the Teams meeting link\, please email: rich@kernowlmc.co.uk by noon on Tuesday\, 12 May.
URL:https://www.kernowlmc.co.uk/event/making-less-than-full-time-working-a-financial-reality-kernow-lmc-webinar/
LOCATION:Webinar
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
END:VCALENDAR