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X-WR-CALDESC:Events for Kernow LMC
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DTSTART;TZID=Europe/London:20260506T130000
DTEND;TZID=Europe/London:20260506T160000
DTSTAMP:20260615T080737
CREATED:20251117T114203Z
LAST-MODIFIED:20260224T122142Z
UID:12740-1778072400-1778083200@www.kernowlmc.co.uk
SUMMARY:Handling complaints - Kernow LMC online training
DESCRIPTION:Aim of the Course:  \nA very popular workshop designed to give delegates an overview to understand what a complaint is\, why people complain and some basic communication skills when handling a complaint. There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint. \nKey Objectives/Agenda: \n\nUnderstand what a complaint is and why people complain\nRecognise the skills and approaches needed to deal with patient complaints\nHave a process to follow when dealing with a patient complaint\nFollow a review process to mitigate the circumstances leading to the complaint.\n\nCourse Overview:   \n\nWhat is a complaint?\nUnderstanding why people complain\nCommunication\n\n-definition of communication \n- the communication chain \n- barriers to effective communication \n\nListening Skills\nActive listening\nSteps for handling a complaint\nManaging conflict\nDestress techniques\n\nDelegates will receive: \n\nA copy of the presentation\nCertificate of attendance\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/handling-complaints-kernow-lmc-online-training/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
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DTSTART;TZID=Europe/London:20260507T130000
DTEND;TZID=Europe/London:20260507T140000
DTSTAMP:20260615T080737
CREATED:20260227T093744Z
LAST-MODIFIED:20260227T094242Z
UID:13188-1778158800-1778162400@www.kernowlmc.co.uk
SUMMARY:NHS Pension and general wealth planning
DESCRIPTION:NHS Pension and general wealth planning - Kernow LMC webinar\nAre you a GP partner wanting to understand more about the NHS pension? Are you looking ahead to retirement and want to ensure you’ve got a suitable plan in place? \nKernow LMC is delighted to be hosting a webinar with specialist medical accountants and financial advisors\, Forvis Mazars\, on Thursday\, 7 May\, from 1-2pm\, for GP Partners\, where they’ll discuss: \n\nUnderstanding the Annual Allowance.\nKey planning issues associated with the Annual Allowance.\nUnderstanding your NHS pension.\nBackground to general wealth planning\, including dealing with Inheritance tax changes.\n\nThe webinar costs £20 per person. To register and receive the Teams meeting link\, please email: rich@kernowlmc.co.uk by Friday\, 1 May.
URL:https://www.kernowlmc.co.uk/event/nhs-pension-and-general-wealth-planning/
LOCATION:Webinar
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
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DTSTART;TZID=Europe/London:20260507T193000
DTEND;TZID=Europe/London:20260507T203000
DTSTAMP:20260615T080737
CREATED:20260506T085407Z
LAST-MODIFIED:20260506T085407Z
UID:13396-1778182200-1778185800@www.kernowlmc.co.uk
SUMMARY:Finance sesion for GP Registrars & First5s in the South West
DESCRIPTION:RCGP Tamar\, Severn\, Wessex and Thames Valley Faculty members are invited to this informative finance webinar given by professionals from Azets accountancy firm and Medifintech. The session is aimed at GP Registrar's and First5's.
URL:https://www.kernowlmc.co.uk/event/finance-sesion-for-gp-registrars-first5s-in-the-south-west/
LOCATION:Online
ORGANIZER;CN="RCGP":MAILTO:kimberley.hough@rcgp.org.uk
END:VEVENT
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DTSTART;TZID=Europe/London:20260508T130000
DTEND;TZID=Europe/London:20260508T170000
DTSTAMP:20260615T080737
CREATED:20260414T155042Z
LAST-MODIFIED:20260414T155042Z
UID:13332-1778245200-1778259600@www.kernowlmc.co.uk
SUMMARY:Dying Matters
DESCRIPTION:Annual Dying Matters Event
URL:https://www.kernowlmc.co.uk/event/dying-matters/
LOCATION:Virtual Teams Meeting
CATEGORIES:Educational Events
ATTACH;FMTTYPE=image/png:https://www.kernowlmc.co.uk/wp-content/uploads/2026/04/Dying-Matters-2026.png
ORGANIZER;CN="Royal Cornwall Hospital":MAILTO:rcht.communication@nhs.net
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