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X-WR-CALDESC:Events for Kernow LMC
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DTSTART;TZID=Europe/London:20260429T100000
DTEND;TZID=Europe/London:20260429T233000
DTSTAMP:20260429T144225
CREATED:20260223T092129Z
LAST-MODIFIED:20260223T092129Z
UID:13168-1777456800-1777505400@www.kernowlmc.co.uk
SUMMARY:RCGP Tamar Faculty BLS training - St Austell
DESCRIPTION:RCGP Tamar Faculty members are invited to attend free BLS training Cornwall. \nOur instructor\, Mark Randall is an advanced specialist paramedic\, ACP and has been teaching ALS for the last 14 years. He was a clinical training manager for SWASST and did both undergraduate and postgraduate ALS training and assessment. \n*Please note that you will be asked for your card details at the time of registration\, no charge will be taken at this time. There will however be a £30 non-attendance fee in the event that you do not attend on the day\, or give less that 7 days notice.
URL:https://www.kernowlmc.co.uk/event/rcgp-tamar-faculty-bls-training-st-austell/
LOCATION:St Austell Conference Centre  Cornwall  (Sat Nav: PL25 4EJ)\, St Austell Business Park\, St Austell\, Cornwall\, PL25 4FD\, United Kingdom
ATTACH;FMTTYPE=image/jpeg:https://www.kernowlmc.co.uk/wp-content/uploads/2026/02/Cornwall-BLS-large.jpg
ORGANIZER;CN="RCGP":MAILTO:kimberley.hough@rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T130000
DTEND;TZID=Europe/London:20260506T160000
DTSTAMP:20260429T144225
CREATED:20251117T114203Z
LAST-MODIFIED:20260224T122142Z
UID:12740-1778072400-1778083200@www.kernowlmc.co.uk
SUMMARY:Handling complaints - Kernow LMC online training
DESCRIPTION:Aim of the Course:  \nA very popular workshop designed to give delegates an overview to understand what a complaint is\, why people complain and some basic communication skills when handling a complaint. There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint. \nKey Objectives/Agenda: \n\nUnderstand what a complaint is and why people complain\nRecognise the skills and approaches needed to deal with patient complaints\nHave a process to follow when dealing with a patient complaint\nFollow a review process to mitigate the circumstances leading to the complaint.\n\nCourse Overview:   \n\nWhat is a complaint?\nUnderstanding why people complain\nCommunication\n\n-definition of communication \n- the communication chain \n- barriers to effective communication \n\nListening Skills\nActive listening\nSteps for handling a complaint\nManaging conflict\nDestress techniques\n\nDelegates will receive: \n\nA copy of the presentation\nCertificate of attendance\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/handling-complaints-kernow-lmc-online-training/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260507T130000
DTEND;TZID=Europe/London:20260507T140000
DTSTAMP:20260429T144225
CREATED:20260227T093744Z
LAST-MODIFIED:20260227T094242Z
UID:13188-1778158800-1778162400@www.kernowlmc.co.uk
SUMMARY:NHS Pension and general wealth planning
DESCRIPTION:NHS Pension and general wealth planning - Kernow LMC webinar\nAre you a GP partner wanting to understand more about the NHS pension? Are you looking ahead to retirement and want to ensure you’ve got a suitable plan in place? \nKernow LMC is delighted to be hosting a webinar with specialist medical accountants and financial advisors\, Forvis Mazars\, on Thursday\, 7 May\, from 1-2pm\, for GP Partners\, where they’ll discuss: \n\nUnderstanding the Annual Allowance.\nKey planning issues associated with the Annual Allowance.\nUnderstanding your NHS pension.\nBackground to general wealth planning\, including dealing with Inheritance tax changes.\n\nThe webinar costs £20 per person. To register and receive the Teams meeting link\, please email: rich@kernowlmc.co.uk by Friday\, 1 May.
URL:https://www.kernowlmc.co.uk/event/nhs-pension-and-general-wealth-planning/
LOCATION:Webinar
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260508T130000
DTEND;TZID=Europe/London:20260508T170000
DTSTAMP:20260429T144225
CREATED:20260414T155042Z
LAST-MODIFIED:20260414T155042Z
UID:13332-1778245200-1778259600@www.kernowlmc.co.uk
SUMMARY:Dying Matters
DESCRIPTION:Annual Dying Matters Event
URL:https://www.kernowlmc.co.uk/event/dying-matters/
LOCATION:Virtual Teams Meeting
CATEGORIES:Educational Events
ATTACH;FMTTYPE=image/png:https://www.kernowlmc.co.uk/wp-content/uploads/2026/04/Dying-Matters-2026.png
ORGANIZER;CN="Royal Cornwall Hospital":MAILTO:rcht.communication@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260519T130000
DTEND;TZID=Europe/London:20260519T140000
DTSTAMP:20260429T144225
CREATED:20251203T121430Z
LAST-MODIFIED:20260212T114254Z
UID:12850-1779195600-1779199200@www.kernowlmc.co.uk
SUMMARY:Making less than full time working a financial reality – Kernow LMC webinar
DESCRIPTION:Balancing career and family life has always been a challenge for GPs. Flexible working is a popular solution to achieving a healthy work-life balance\, particularly when looking to reduce hours for a better quality of life. There are huge benefits to working less hours. It is\, of course\, a balancing act and the single biggest question for those looking to work less than full time is: ‘Can I afford the pay cut?’ \nThe LMC is delighted to host a lunchtime webinar with financial experts Chase de Vere on Tuesday\, 19 May\, from 1-2pm\, to offer help\, guidance and advice. \nChase de Vere will explain the impact of working less hours\, covering: \n*How to plan for a reduction in pay. \n*The impact and implications of working less hours. \n*The affect it could have on your pension and work benefits. \n*How you can still achieve your future financial goals. \nThe webinar costs £20 per person. To register and receive the Teams meeting link\, please email: rich@kernowlmc.co.uk by noon on Tuesday\, 12 May.
URL:https://www.kernowlmc.co.uk/event/making-less-than-full-time-working-a-financial-reality-kernow-lmc-webinar/
LOCATION:Webinar
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260617T093000
DTEND;TZID=Europe/London:20260617T133000
DTSTAMP:20260429T144225
CREATED:20251117T120223Z
LAST-MODIFIED:20251117T120223Z
UID:12754-1781688600-1781703000@www.kernowlmc.co.uk
SUMMARY:Introduction to leadership - Kernow LMC online training
DESCRIPTION:Aim of the course: For delegates to understand the role of a supervisor\, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation's goals. \nKey objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to utilise your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWorkshop overview:  this workshop allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role.  We discuss the pitfalls and how to avoid them\, especially if promoted from within the team.  Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting.  Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/introduction-to-leadership-kernow-lmc-online-training/
LOCATION:Webinar
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260701T093000
DTEND;TZID=Europe/London:20260701T123000
DTSTAMP:20260429T144225
CREATED:20251117T120901Z
LAST-MODIFIED:20251117T120901Z
UID:12758-1782898200-1782909000@www.kernowlmc.co.uk
SUMMARY:Coding - Kernow LMC online training
DESCRIPTION:Aim of the Course: To give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates\, protocols\, searches\, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe\, high quality patient care\, as well as being a key component in its successful financial performance. Therefore\, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills\, build confidence\, and help to eliminate the most common coding errors. \nObjectives: This course is designed to enable delegates to: \n\nLearn about the history of clinical coding and its future.\nDevelop an understanding of how to code effectively in clinical records.\nUnderstand the importance of a coding policy.\nGain a better understanding of how coding affects QOF\n\nAgenda: \n\nThe history and development of clinical coding.\nThe reasons behind clinical coding.\nHow Snomed CT works.\nSearching using a clinical browser.\nCoding – how it’s done.\nHousekeeping/Problem management.\nDevelopment of a coding policy.\nCoding & QOF\n\nOverview:   \nThis webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session\, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing.  The webinar will help to raise awareness of the importance of coding\, particularly in terms of QOF and therefore financial management. \nDelegates will be given: \n\nA suggested coding protocol template\nCertificate of attendance\nCopy of the workshop presentation.\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/coding-kernow-lmc-online-training-2/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260715T093000
DTEND;TZID=Europe/London:20260715T130000
DTSTAMP:20260429T144225
CREATED:20251117T121329Z
LAST-MODIFIED:20251117T121329Z
UID:12762-1784107800-1784120400@www.kernowlmc.co.uk
SUMMARY:Responding to Complaints: NHS Standards - Kernow LMC online training
DESCRIPTION:Aim of the Course:  \nThe aim of the webinar is to allow delegates to understand their obligations under the NHS complaints regulation 2009 as well as the NHS Constitution.  It will look at the use of a Duty of Candour as well as the “My Expectations” view of CQC. An interactive webinar looking at the process of responding to complaints and reflective learning with the team. \nObjectives/agenda: \n\nUnderstand what Practices obligations are under the NHS Complaints Policy.\nComplaints & the NHS Constitution.\nDuty of candour – what that means.\nCQC Lines of enquiry and the “my expectations” principle.\nResponding to a complaint.\nReflective learning.\n\nCourse overview:   \nThere are always times when things do not go as planned which may result in a complaint from a patient. This course is designed to give delegates the tools they require to ensure they are responding to complaints in line with the NHS Regulations and CQC expectations\, whilst ensuring the complaint is drawn to a satisfactory conclusion for all parties involved. \nDelegates will receive: \n\nAn electronic copy of the NHS Complaints Policy.\nAn electronic copy of a Guide to the NHS Constitution.\nA copy of the presentation.\nA certificate of attendance.\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/responding-to-complaints-nhs-standards-kernow-lmc-online-training/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260909T093000
DTEND;TZID=Europe/London:20260909T133000
DTSTAMP:20260429T144225
CREATED:20251117T121900Z
LAST-MODIFIED:20251117T121923Z
UID:12766-1788946200-1788960600@www.kernowlmc.co.uk
SUMMARY:Medical Terminology - Kernow LMC online training
DESCRIPTION:Aim of the Course:  By the end of this webinar delegates should have improved their understanding of medical terminology and the systems within the body. They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction. \n\n\n\nKey objective:  \n·         To learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body.\n\n\n\n  \n\n\n\nOverview: \n·         Overview of word structures and how they are made up \n·         Cardiovascular System \n·         Blood and the Lymphatic System \n·         Digestive System \n·         Respiratory System \n·         Urinary System \n·         Nervous System \n·         The Sensory Organs \n·         Muscular & Skeletal System \n·         Reproductive System \n·         Endocrine System \n·         Tests and abbreviations \nAt the end of each section delegates will work together to do small quizzes and challenges to aid their understanding and make the course as interactive as possible.  All delegates registering will receive information sheets and a workbook which they will need to participate in the webinar. \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/medical-terminology-kernow-lmc-online-training-2/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260922T093000
DTEND;TZID=Europe/London:20260922T120000
DTSTAMP:20260429T144225
CREATED:20251117T122256Z
LAST-MODIFIED:20260428T164637Z
UID:12770-1790069400-1790078400@www.kernowlmc.co.uk
SUMMARY:Summarising - Kernow LMC online training
DESCRIPTION:Aim of the course:  \nTo provide delegates with the knowledge and understanding of how to summarise a medical record\, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records\, V4\, 2011. \nObjectives/agenda: \n\nWhat is meant by “summarising” – its significance and purpose in primary care.\nA suggested guide to the summarising process.\nCommon pitfalls when summarising.\nQuality assurance.\n\nCourse overview:   \nThis webinar will look at what we mean by ‘summarising’ – its significance and purpose in primary care. A suggested guide to the process of summarising will be covered by the session\, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing.  The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record. We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers\, especially when new to the role. \nDelegates will be given: \n\nA detailed guide to summarising.\nA summarising process crib sheet.\nCertificate of attendance.\nCopy of the workshop presentation.\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/summarising-kernow-lmc-online-training-2/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T093000
DTEND;TZID=Europe/London:20261007T123000
DTSTAMP:20260429T144225
CREATED:20251117T122637Z
LAST-MODIFIED:20251117T122637Z
UID:12774-1791365400-1791376200@www.kernowlmc.co.uk
SUMMARY:Dealing with aggressive patients - Kernow LMC online training
DESCRIPTION:Aim of the course:  \nThis webinar provides operational front line primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. The classroom workshop also allows time for delegates to have some personal reflection as well as peer to peer learning and support. \nKey objectives: \n\nGreater awareness to help identify and understand conflict and potential conflict.\nIncreased understanding of how to manage conflict and difficult behaviour.\n\nCourse overview:   \nThis webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour. \nAll delegates will receive: \n\nA copy of the workshop presentation.\nA certificate of attendance.\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/dealing-with-aggressive-patients-kernow-lmc-online-training-2/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261021T093000
DTEND;TZID=Europe/London:20261021T123000
DTSTAMP:20260429T144225
CREATED:20251117T123028Z
LAST-MODIFIED:20251117T123028Z
UID:12778-1792575000-1792585800@www.kernowlmc.co.uk
SUMMARY:Coding - Kernow LMC online training
DESCRIPTION:Aim of the course:  \nThis webinar provides operational front line primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. The webinar also allows time for delegates to have some personal reflection as well as peer to peer learning and support. \nKey objectives: \n\nGreater awareness to help identify and understand conflict and potential conflict.\nIncreased understanding of how to manage conflict and difficult behaviour.\n\nCourse overview:   \nThis webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour. \nAll delegates will receive: \n\nA copy of the workshop presentation.\nA certificate of attendance.\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/coding-kernow-lmc-online-training-3/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261104T093000
DTEND;TZID=Europe/London:20261104T130000
DTSTAMP:20260429T144225
CREATED:20251117T123602Z
LAST-MODIFIED:20251117T123602Z
UID:12782-1793784600-1793797200@www.kernowlmc.co.uk
SUMMARY:Introduction to leadership - Kernow LMC online training
DESCRIPTION:Aim of the Course: For delegates to understand the role of a supervisor\, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation's goals. \nKey objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to utilise your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWorkshop overview: This webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them\, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/introduction-to-leadership-kernow-lmc-online-training-2/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260429T144225
CREATED:20251117T124030Z
LAST-MODIFIED:20251117T124030Z
UID:12786-1794994200-1795005000@www.kernowlmc.co.uk
SUMMARY:Telephone techniques - Kernow LMC online training
DESCRIPTION:Aim of the course: A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this course is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct. The course will also look at what to do when a caller becomes angry or aggressive. \nKey objectives:   \n\nAnswer and make telephone calls in a professional manner.\nLearn techniques to efficiently respond to queries ensuring information received and given is complete and correct.\nBuild up a rapport with the caller and satisfy their needs quickly.\nHandle concerns with empathy and understanding.\nDealing with angry or aggressive callers.\n\nCourse overview: \n\nThe Importance of Professional telephone skills.\n\nImportance of professional telephone techniques to the practice\nBenefits of professional telephone etiquette\n\n\nTelephone communication challenges\n\nChallenges of telephone communication\nRole of non-verbal communication\nBuilding rapport and gathering information\n\n\nAnswering the telephone\n\nTelephone guidelines when handling a call\nThe verbal handshake\nPutting callers on hold & transferring calls\n\n\nCommunication Skills to handle enquiries\n\nEffective listening techniques\nQuestioning techniques\nRecording information\nUsing positive language and taking ownership\nClosing the call\n\n\nCommunicating with customers with different communication styles \n\nRecognising different communication challenges\nMain characteristics of communication styles\nRecognising your own communication preferences\nAdjusting to other styles of communication\n\n\nWhen the call goes wrong!\n\nHandling emotional responses\nResponding to the complainant\nEscalating the complaint\nHandling the angry/aggressive caller\n\n\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/telephone-techniques-kernow-lmc-online-training-2/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
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