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DTSTART;TZID=Europe/London:20260715T093000
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UID:12762-1784107800-1784120400@www.kernowlmc.co.uk
SUMMARY:Responding to Complaints: NHS Standards - Kernow LMC online training
DESCRIPTION:Aim of the Course:  \nThe aim of the webinar is to allow delegates to understand their obligations under the NHS complaints regulation 2009 as well as the NHS Constitution.  It will look at the use of a Duty of Candour as well as the “My Expectations” view of CQC. An interactive webinar looking at the process of responding to complaints and reflective learning with the team. \nObjectives/agenda: \n\nUnderstand what Practices obligations are under the NHS Complaints Policy.\nComplaints & the NHS Constitution.\nDuty of candour – what that means.\nCQC Lines of enquiry and the “my expectations” principle.\nResponding to a complaint.\nReflective learning.\n\nCourse overview:   \nThere are always times when things do not go as planned which may result in a complaint from a patient. This course is designed to give delegates the tools they require to ensure they are responding to complaints in line with the NHS Regulations and CQC expectations\, whilst ensuring the complaint is drawn to a satisfactory conclusion for all parties involved. \nDelegates will receive: \n\nAn electronic copy of the NHS Complaints Policy.\nAn electronic copy of a Guide to the NHS Constitution.\nA copy of the presentation.\nA certificate of attendance.\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/responding-to-complaints-nhs-standards-kernow-lmc-online-training/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
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