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UID:12740-1778072400-1778083200@www.kernowlmc.co.uk
SUMMARY:Handling complaints - Kernow LMC online training
DESCRIPTION:Aim of the Course:  \nA very popular workshop designed to give delegates an overview to understand what a complaint is\, why people complain and some basic communication skills when handling a complaint. There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint. \nKey Objectives/Agenda: \n\nUnderstand what a complaint is and why people complain\nRecognise the skills and approaches needed to deal with patient complaints\nHave a process to follow when dealing with a patient complaint\nFollow a review process to mitigate the circumstances leading to the complaint.\n\nCourse Overview:   \n\nWhat is a complaint?\nUnderstanding why people complain\nCommunication\n\n-definition of communication \n- the communication chain \n- barriers to effective communication \n\nListening Skills\nActive listening\nSteps for handling a complaint\nManaging conflict\nDestress techniques\n\nDelegates will receive: \n\nA copy of the presentation\nCertificate of attendance\n\nTo register\, please email: rich@kernowlmc.co.uk
URL:https://www.kernowlmc.co.uk/event/handling-complaints-kernow-lmc-online-training/
CATEGORIES:LMC Events
ORGANIZER;CN="Kernow LMC":MAILTO:rich@kernowlmc.co.uk
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